Overview
Home / About Troax / Personal Data Policy HOW WE HANDLE YOUR INFORMATION PERSONAL DATA THAT ARE BEING PROCESSED We securely store your contact details in our CRM system upon receiving them through our forms on any of the aforementioned websites or when you provide these details to us directly. This data is essential for us to provide you with tailored services and relevant product information. We collect personal data such as your name, postal and e-mail addresses, phone number, and other relevant contact details during your interactions with our staff, whether through email, phone, online, or in person. If you are a customer, we also maintain a record of your purchases to provide personalized service and support. SERVICE PROVIDERS WHO PROCESS YOUR PERSONAL INFORMATION Troax engages with select third-party service providers for specialized tasks. We share your personal information with these providers under strict confidentiality agreements and only for specific purposes. Disclosure of your information to others is done with your explicit consent or when necessary to comply with legal obligations, enforce our terms, or protect our rights. TRANSFERS OF PERSONAL DATA We utilize tools such as Google Analytics, Google Search Console, Google Tag Manager, and Hotjar to analyze and improve the user experience on our websites. These tools help us understand user behavior and website performance. Our interactions with social media platforms involve additional data processing. These platforms may use tracking technologies to collect information about your engagement with our content, contributing to our social media strategy. PERSONS UNDER 16 YEARS OF AGE